Professional mastery is assumed; it is never a variable. Things that produce harmony for others are perceived as high quality. Things that disrupt their peace of mind are of low quality. Because of this, ensuring quality within the individual parts of a system, or steps in a process, supports the system's overall integrity.

The way others experience your product or service has a quality. They may be thrilled with the quality, especially when considered against other values such as price or delivery speed. Typically, customers never expect low quality, but everyone has expectations of quality based on some value. Since their options matter, it is imperative that others think highly of you, your product, or your service.

A primary method of understanding how others perceive quality is through research. By regularly inquiring about how things are going, you can understand what is important to and valued by your customers. The quality of the experience can then be adjusted for improvement.

Once expectations have been established and methods for understanding how quality is determined, it is vital to correctly perform each step within a work process and with attentiveness. It is tough to add quality in only at the end of a product or service delivery process.

Quality with any product or service encompasses the whole experience. That which produces harmony for our customers is perceived as high quality. That which disrupts their peace of mind is low quality. Thus, ensuring quality within the individual parts of a system, or steps in a process, supports the overall integrity of the system.

For you to sustain quality work, there must be a distraction-free environment. Proper focus and conscientiousness to a work process are bolstered by calmness. Those who study the Psychology of Optimal Experience have found that you are more likely to perform at your highest potential and quality work naturally flows when you are engaged in a task.

The focus and attentiveness that you bring to work when you are engaged at an optimal level may lead to discovering the most effective and efficient processes. These processes will be further tuned as you identify informative quality measures and track those measures regularly. When work products or processes provide proper feedback, it is much easier to be aware of quality without much effort.